Shipping Information
At TBRC WINGS, we understand that getting your RC plane to you safely and efficiently is a top priority. We ship worldwide, using the most economical method to save you money. Rest assured, all products are meticulously packaged and fully insured for your peace of mind.
Frequently Asked Questions
Here are some of the most common questions we receive regarding shipping, returns, and other important policies at TBRC WINGS. If you have any other questions, please don't hesitate to contact us.
When will my order ship?
Often, due to working in a small shop, there may be a few day turnaround for us to manufacture the product you order. We appreciate your patience and understanding!
What if my plane arrives damaged?
If you receive a damaged plane, contact us via phone or email ASAP. We'll work with you to resolve the issue quickly. All products are fully insured.
Do you offer refunds or exchanges?
Please contact us via phone or email as soon as possible to discuss any returns, refunds, or exchanges. We will evaluate each situation individually to find the best solution.
How much does shipping cost?
Shipping costs vary depending on the destination and the size/weight of the package. We use the most economical method to save you money. Shipping costs will be calculated at checkout.
What payment methods do you accept?
We currently accept payments through PayPal for secure and convenient transactions. And EMT via tbrcwings@gmail.com
How long will it take for my order to arrive?
Delivery times vary depending on your location. Once your order has shipped, you will receive a tracking number to monitor its progress.
Where are you located?
We are located in Aylesford, Nova Scotia, Canada.
Who do I contact for support?
For any questions or support, contact us via phone or email ASAP.
Customs, duties, applicable State or Provincial taxes and any Tariff is to be collected at time of delivery by the purchaser.
Fly with Confidence
We want you to feel confident when purchasing from TBRC WINGS. Our policies are designed to be fair and transparent, ensuring a smooth and enjoyable experience. Contact us with any questions!